All incoming taxes and import duties are the responsibility of the customer. 4-starshop IS NOT liable or responsible for the customs charges and taxes levied by your country.
Please note: UK and other international buyers are responsible for any customs duties, GST, or VAT fees which may arise. Customs duties and VAT fees are a tax imposed by the destination country upon the buyer and are separate from shipping costs. They cannot be predicted, altered or payed by the seller. We are unable to mark packages as "gift" as this is a federal crime in the United States. Please review your country's tax policies before ordering.
For more information about the duties and taxes in your country, please contact your local customs office.
Due to the Coronavirus pandemic and enacted safety measures, ship times for orders of in-stock merchandise have been extended. For non-guaranteed basic shipping ($4.99), orders leave our warehouse 2 to 3 days later than normal. Expected delivery for US customers is 7 to 10 days from order date (although most orders leave our warehouse sooner), with the exception of orders placed on Friday, Saturday or Sunday. Guaranteed delivery, such as UPS 3-day, etc., will ship on the day received with the exception of orders placed on Friday, Saturday or Sunday.
Orders shipped to Alaska, Hawaii, US Territories and APO addresses will require longer shipping times.
For international orders with basic shipping ($5.99), expected delivery is two weeks or more from the date the order is placed. Guaranteed delivery, such as UPS 3-day, etc., will ship on the day received with the exception of orders placed on Friday, Saturday or Sunday.
Please note: 4-starshop cannot guarantee any specific processing times. This is only an estimate.
We are the patent holder and sole distributor of Pony-O, Bun Barz, and Bling Ringz. On occasion, certain colors may be backordered due to popular demand. We work diligently with our manufacturers to get product made and shipped, but most shipments are delayed at this time.We appreciate your patience!
A: To avoid an undelivered or returned package, please ensure that the address you've provided is correct. 4-starshop is not responsible for lost or stolen packages.
If your tracking number shows delivery, here are some tips:
Contact your local post office to ask for carrier assistance where the package may have been left.
As family, neighbors or property managers if the package was left with them.
Check porches, gates and doorways.
Monday through Friday from 9-5 MST.
To cancel, please contact us at 303-838-6976, within 30 minutes of placing your order (M-F, 9-5 MST). We will be happy to assist you! Once you receive an order confirmation email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.
Yes! Safe shopping is a must at Pony-O! When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business.
You can shop online here! Our awesome and unique accessories are only available on our website. Any other store or website selling 4-starshop is most likely a scam. Please be aware!
Unfortunately, we do not provide samples.
Bulk or Wholesale options.